I do regret of asking Air Canada staff to help me find the right counter...that's apparently a bad idea and I will definitely count on myself in the future. However, a busy morning means ppl are taken the self-help machines that I could find. I could simply lineup and wait there of course, but I had experience that the machine is not reading my print-out confirmation... so i chose to trust AC staff other than the machine which i should not to....
I just felt that if there are staff at the airport waiting to help customers, they should really respect their work and customer's trust. They are paid to do the work at the airport, and it's Air Canada's responsibility to train their staff to be able to help customers properly. And Air Canada should start being more responsible for their staff's mistakes otherwise they are losing their customers faster than they expected.
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