i think also Cazzi may have been replaced with Gregory Ceschin - he was the Etihad representative that contacted me. I feel like I'm starting all over again with the explaining. i wish they would just forward my email to the techies in charge of the merchant referrals on the earn mall - theys get to the bottom of the problem. Simple! Going back and forth with various customer service reps has so far been a waste of time.
