[graylady]

I travelled from NYC JFK to Paris France in September this year.
This trip will be remembered for all the wrong reasons.
The rudeness and aggression of the ground crew, the difficulty checking in, being charged an extra 100$ to check a cabin bag in because I was injured and couldn't lift it after being told at one check in to transfer my belongings from one bag to another in front of a long queue of other passengers, then having labels ripped off because I was too slow. Having to trek right across the airport to find another check-in clerk who might have been a bit more sympathetic (and whose computer worked) The filthy state of the aircraft inedible food, lack of decent entertainment (earphones didn't work anyway) Then on arrival at Paris finding one of my bags completely trashed but no-one wanted to know.
The 100$charge is NOT stated on their website.
After at least 10 emails of complaint (and several letters that have been ignored) all they could come up with was a travel 'voucher' to fly with them again....as if!!