Another Jet blue debacle
I was scheduled today to fly on a Jetblue flight direct from Fort Lauderdale to San Francisco. Having missed the storm last Thursday in NY and all of the cold weather, I felt fortunate. To my surprise, when I awoke this AM, I had a cancellation notice in my inbox from Jetblue. I called to inquire how they would keep me whole, after canceling my flight in the 11th. After a 2 hour wait, and an escalation to a supervisor, the canned FAA excuse was dropped on me.
The airlines have only known for two years that this day was coming. Jetblue crammed for a final exam and failed in spectacular fashion!
The REAL reason that jetblue has failed its customers is their reliance on NY/Boston as hubs. If these two cities experience weather like this, it breaks their model, unlike other airlines with larger fleets, and more nationally dispersed hubs.
What was JetBlue's concession for their flawed model? A refund on my ticket.
How about the inconvenience of having to find another fligh/airline the same day as my travel?
How about the exorbitant fare I incurred because of the last minute cancellation, and inability to rebook me on another flight??
Where is this scenario in your BS Bill of Rights???
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