One principle of adequate customer service is consistent, timely communication. Don't abandon the customer in Never Never Land. I received the email below from Kimberly Zapata of CheapOair a week ago Thursday. She indicates that she "will be in touch tomorrow", but 'tomorrow came and went 6 days ago and I've received no subsequent email. I'm left hanging in Never Never Land and wonder what happened.
The email from Zapata:
Thank you for the info I will be in touch tomorrow as I am at the end of my shift what will be done.
Regards,
Kimberly Zapala
Customer Service Plus Waivers
135 West 50th St.
Ste 500
New York, NY 10020
Direct: 212-634-4112
Fax:212-634-0763
