Frontier has been degraded and morphed into an "ultra low cost carrer" like Spirit & Allegiant. You have to understand that since most airline's costs are fixed (e.g. aircraft mortgage, airport rents, etc) the most obvious area to cut costs are in personnel. You will generally not find intelligent, well-trained, courteous employees, or any semblance of customer service at these airlines. Those items are not in the budget. What makes it even worse is that they often only have a few flights a week to a destination, so when they mess up, are delayed, overbooked, or cancelled passengers are basically screwed.
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