Complaints ignored
I have now complained to Williams twice and Walsh once and receive nothing but platitudes from British Airways still about getting a refund for downgraded seats. This has been going on for OVER FIVE MONTHS. The email link for maizey is not longer functioning (surprise, surprise). I quote their refund policy from their website "For all eligible tickets and services purchased from British Airways within the U.S. with a credit card or cash, refunds will be provided within 7 business days of receipt of the required refund information." Next week I am contacting Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
This is the worst customer service I have had in 50 years of travel, bar none.
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