BA's Poor Customer Service
BA's refusal to issue a refund or voucher for a cancelled flight due to an unexpected death in the family is just plain poor business. Unfortunately several attempts to enlighten didn't change their position so buyers beware that British Airways doesn't care about their customers when you really need them to step up. A voucher for future travel would have went a long way in satifying both parties in this type of situation. However, they took this opportunity to reveal their true customer values that is that they do not care about their customers just the bottom line.
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