[AmericanAirlinesSux]

We were at Miami international and we got to the gate 10 minutes before departure and there was no staff there at all! An extremely rude agent finally emerged from the tunnel and refused to let us on the plane even though the bridge was STILL connected. We were right there, luggage already checked onto the plane but she insisted that we were too late even though we can see the plane. We argued with Her for a few minutes but by then they disconnected the bridge and the plane began to pull away.

She advised us our only option was to Rebook the flight as 'standby' passengers. Fortunately there was a flight later that day however the rebooking agent scammed us into 'confirming' our tickets by paying a $200 per person change fee. She was adamant that the plane was almost full and that we had a very good chance we wouldn't make the flight unless we confirmed. We payed the change fee but much to our dismay, when it came time to fly, I counted a least 7 open seats around me! I feel like I've been tricked and scammed into paying the change fee. The agent blatantly lied to my face and said there was only 1 seat available but she could 'request more'. What kind of business practice is that? No wonder these airline companies can't turn a profit. I for one am never flying American airlines again!