Dear Vinod,
Of course we will assist SA in the process of getting back your baggage. Moreover your baggage claim will be considered for compensation. Please make sure you keep the case id or RQID for further correspondence.
Regarding your feedback of a misconduct of Etihad staff in Abu Dhabi, we would be extremely grateful if you could send your feedback to
**********************, quoting your booking reference. We will immediate open a separate case and investigate further about it before getting back to you accordingly.
Once again we would like to apologise for any inconvenience caused.
Best regards *FT