Hi jschmidt,
We are sorry to hear about your disappointment with us. We can understand this may be frustrating for you and would like to point out that our ability to change the name on a ticket is dependent on the rules and regulations as per the ticket fare.
We could, if you like, schedule a call back for you to explain whether this was in fact the reason for the explanation given by our contact center.
If you wish to do so, you could inbox us your contact number including your booking reference, and we will gladly do this for you. Thanks for reaching out! *JP
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