[rockoray]

Two stories....I booked a honeymoon flight to Thailand via American in Jan this year. AA would not allow a mileage upgrade on the Cathay Air flight from LAX to Hong Kong. Should have learned my lesson. Most recently, I purchased economy class tickets for my wife and I from DEN to FCO. Believing US Air and AA were one in the same, my plan was to utilize the miles (350K) I've accumulated over the years from my credit card and flying American to upgrade to business or first. Today, when I attempted to do so the AA agent told me that the merger (AA/US Air) was not complete and the system(s) do not allow for "co-chair" tickets to be upgraded. I purchased a US Air operated flight via American Airlines website. They told me that I could pay $4000.00/person for the business class upgrade. As per the website, "Use your AAdvantage miles to upgrade on flights marketed and operated by American Airlines, American Eagle, US Airways, US Airways Express, and/or US Airways Shuttle for yourself or anyone you designate"....seems like after 1.5 years seems like they should be able to honor and accommodate those that have loyalty miles. I want to like American Airlines like some of my colleagues but seems like they only take care of those with Exec Platinum status. I would like to believe one day I could apply these miles in a seamless process that all can understand.