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Old Aug 4, 2015, 10:10 PM
bassdan bassdan is offline
 
Join Date: Aug 2015
Posts: 1
Thumbs down Envoy Air/American Eagle-AA connector missed connection and limited hotel reimburseme

Upon Leaving Aspen, CO on Flight 3271 July 25, 2015, the weather was a nice VFR day with light winds, and temp about 89. The flight had to add an extra stop to refuel, since the density altitude at Aspen is high. As a result, the flight was delayed, and missed our connection when reaching Dallas-Ft. Worth. No gate was available further delaying the flight while the plane sat on the tarmac.
We were told by the attendant the delay was weather related; therefore, not the airlines policy to reimburse for hotel expenses. After a lengthy argument with the attendant the agreed to a small voucher; however would not reimburse the entire hotel expense. Our part owed was approximately $69.00

This was clearly not weather related, but a lack of planning by the airline management, knowing fuel is needed out of Aspen, and by the further delay on the tarmac with no arrival gate available.
I therefore believe the airlines owes us the entire hotel expense.