[Roms47159]

Originally Posted by gholt

I had actually considered filing a claim for lost baggage - but I have a small laptop in the bag. What really irks me is that "Action Courier" started lying to the airline.. first they said they tried to deliver my bags yesterday morning, and then when I was talking face-to-face with the baggage manager, they told her that they were at my place at 7pm. Since I was outside feeding my cats at 7pm it's plenty obvious to me that no delivery service trucks even drove by. The only indication I have from "Action Courier" they there were at my house was a note on my door and a message on my cell phone at 8pm.
The Southwest Airlines baggage manager was cold and apologetic and sided with "Action Courier". I told her I didn't appreciate being made to deal with Southwest Airlines subcontractor, because I bought my ticket from SWA, and I gave my bags to SWA. I'm just one customer. They couldn't care less.