Quote:
Originally Posted by Thomsonmathew
After this episode the additional cost i need to bear is $ 250 (change penalty for wife) + $ 250 (change penalty for Infant) + $210 (Fare difference fo wife) + $ 25 (difference for infant)...thats a total of $735 
Instead of showing courtesy now we are asked to pay $ 735 for an unexpected event. The infant ticket itself didnt cost that much in the first place but the cancellation seems to be per person not per ticket . Infant doest even have a seat then why the additional 250$ for rebooking the infant ticket while its on the same ticket as her mother.
I really hope someone can help here. |
Hi Mathew,
We are very sorry to read your story and can see how difficult and frustrating this situation is for your wife and child. We apologize for any inconvenience your offloading has caused and also would like to say sorry for the way you were treated so far. We're here to help.
We would like to see if there is anything we can do for you directly, so would you kindly send us your booking reference and contact number including your country code in a private message here on the forum or to
**********************, so we can have a look at this for you?
We will be in touch with you after we consult with our Booking Team and will keep you in the loop.
We hope your little one will feel better soon!
*JP