Hi sanaik
Thanks for getting in touch, we do understand our guest frustrations and upset and we are always looking to improve our service throughout. Please be assured once we have all details from our guests a full investigation will be made by our team to assist accordingly.
We do value all feedback we get, as this can only make us stronger and do thank you for sharing your thoughts with us today.
If we can assist you in any way, please do not hesitate to contact us here to help.
*GW
Quote:
Originally Posted by sanaik
I totally agree with Sandeep, beyond apology there is no further action initiated the feedback, surveys are only for name sake it seems and if we post our grievance we will receive auto generated response from the system that the matter will be investigated and one of the Etihad representative will contact you that's the dead end, as advertised world class airlines of the year we just believe and and hope to receive best services however this does not happen in my view as experienced by me
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