Quote:
Originally Posted by Mohammadbari
Hi
Been quite a loyal Etihad guest flyer but the treatment t the lounge especially London is horrible. Asked for Al carte menu and was not given. Had to go and get it from one of the servers but nobody came to take the order or cleaned the table with fresh napkins and forks.
This is not the first time. Not sure the airline judge and treats people by race and colour cause that seem to be the case when looking at how my main outing tables are served.
I know this complain will just go into the crack like always without any improvement in service to the loyal customers.
Mohammad Bari
|
Hi Mohammadbari,
thank you for getting in touch with us via this forum. We're sorry to hear you feel you have been mistreated.
The fact that you feel this way, is not acceptable and we would like to apologize for the same and assure you that it was never our intention.
Would you like us to look into the matter in more detail? We would like to assist. Please send us the details of your experience and your booking reference to
********************** *JP