Tried so many times for over 2 months to get my guest miles added to Etihad. Still waiting...such bad service.
This is just some of my communications! One acknowledgement of boarding pases sent..THEN NOTHING!!!:
From: CD
To: "retroclaims@etihadguest.com" <retroclaims@etihadguest.com>
Sent: Tuesday, 2 June 2015, 18:16
Subject: claim
CHRISTOPHER DOUGHTY 100106089112 Silver
As instructed, I enclose claim for Etihad miles for four flights last month with partner airline Asiana.
Thank you,
From: CD
To: "retroclaims@etihadguest.com" <retroclaims@etihadguest.com>
Sent: Thursday, 11 June 2015, 14.38
Subject: claim
CHRISTOPHER DOUGHTY 100106089112 Silver
I am AGAIN enclosing claim for Etihad miles for four flights last month with partner airline Asiana.
Thank you.
From: "RetroClaims@etihadguest.com" <RetroClaims@etihadguest.com>
To:
wazz@btinternet.com
Sent: Wednesday, 1 July 2015, 7:06
Subject: MILES QUERY [ACCT:1716094]
Etihad Guest Number: 100106089112
Dear MR. Doughty,
Thank you for taking the time to contact the Etihad Guest Service Centre with your request for missing Etihad Guest Miles to be credited to your account.
We are in receipt of your email pertaining to below flight.
Tickets no:
988529237434104
988529237434103
988529237434101
988529237434102
Please be advised that we are looking into the concerns you have raised. Rest assured that your email has received our attention and we hope that in time, we would be able to correspond to you accordingly.
Your patience and understanding in this regard is much appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Latifa Salem
Etihad Guest Service Centre
From: CD
To: "retroclaims@etihadguest.com" <retroclaims@etihadguest.com>
Sent: Wednesday, 15July 2015, 11:21
Subject: claim
CHRISTOPHER DOUGHTY 100106089112 Silver
My miles have still not been added !
Please reply.
CD
To
guest@etihadguest.com
Sent: Saturday 15July 2015, 08:32
PLEASE LOOK INTO THIS FOR ME
CHRISTOPHER DOUGHTY 100106089112 Silver
I have been contactng RetroClaims as follows SINCE EARLY JUNE
On the second attempt they eventually (July 1) confirmed receipt of my boarding passes....... but they have never been in touch again or acknowledged my emails!.