Quote:
Originally Posted by shender
OK. Happy to pool my experiences but don't hold your breath!
I don't think they have the slightest interest in their customers.
If anyone has any success please let us know how you did it!
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Quote:
Originally Posted by Etihad Representative
Hi Chris,
we're happy to help with your missing miles. You can best send us an email to ********************** with your ticket number(s) and your Etihad Guest number and we'll look into this for you shortly.
Thank you for getting in touch.
*JP |
Hello JP,
I have already contacted your social media pr section and received a nonsense response.
You have my details, and I doubt you have lost the details of the account I asked you to transfer my mileage from to my new account: 103288846102 established November last year after returning First Class from Manchester to Abu Dhabi. You have that, and my May 2014 on file in the TAP.
So JP please follow up, this is just not good customer relations treating some people the way Etihad seems to.
From: Me
To : "**********************" <**********************>
Subject : My missing miles
Date : Sat, Oct 10 03:03:27 GST 2015
I am sick and tired of not being responded to.
I have made several requests to have my mileage credited and my old account mileage transferred to my new guest account member number 103288846102.
I explained last year when I submitted my claim to retroclaims@ that I had lost my old account details, including my old email address, I received no response except a new account without any of my valid mileage claims included.
This is honestly crap service.
You have all my details on your "Tap" and I expect to be credited for my flights otherwise I'll be going Emirates in the future.
Please treat me correctly.
I have spoken with a customer service rep, Basha, today who has informed me he is passing my complaint up to " a higher authority", whatever that means!
I look forward to actually hearing back from a real person about this rather than being totally ignored
Sincerely
Chris