[Etihad Representative]

Hi Chris,

Thanks for getting in touch and letting us know about this. We will look into this issue with our Etihad Guest team for you and have already sent them an email regarding this. We will keep you in the loop and let you know about any updates/developments. This shouldn't be a difficult matter and we intend to solve this for you as soon as possible.

Thanks.

*JP

Originally Posted by Chri

Hello JP,
I have already contacted your social media pr section and received a nonsense response.
You have my details, and I doubt you have lost the details of the account I asked you to transfer my mileage from to my new account: 103288846102 established November last year after returning First Class from Manchester to Abu Dhabi. You have that, and my May 2014 on file in the TAP.
So JP please follow up, this is just not good customer relations treating some people the way Etihad seems to.

From: Me
To : "**********************" <**********************>
Subject : My missing miles
Date : Sat, Oct 10 03:03:27 GST 2015


I am sick and tired of not being responded to.
I have made several requests to have my mileage credited and my old account mileage transferred to my new guest account member number 103288846102.
I explained last year when I submitted my claim to retroclaims@ that I had lost my old account details, including my old email address, I received no response except a new account without any of my valid mileage claims included.
This is honestly crap service.
You have all my details on your "Tap" and I expect to be credited for my flights otherwise I'll be going Emirates in the future.
Please treat me correctly.
I have spoken with a customer service rep, Basha, today who has informed me he is passing my complaint up to " a higher authority", whatever that means!
I look forward to actually hearing back from a real person about this rather than being totally ignored
Sincerely
Chris