Quote:
Originally Posted by Chri
JP,
As you say, "this shouldn't be a difficult matter".
Unfortunately it leaves a very sour taste for me that i have had to resort to shaming the inadequacy of the Guest program publicly.
I say unfortunately because this experience goes so far against the good ones I have had with Etihad over the years, which makes it all the worse.
I await your solution, which should reflect my 2013 flights as well as an apology.
The apology may take the form of a bottle of quality single malt Scotch to sweeten the lingering sour taste of this awful experience.
Regards
Chris
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Hi Chris,
Noted, we'll make sure our Etihad Guest team is aware of this. We can't promise your last request unfortunately, but we will let our team know of your message. *JP