[AA=AbsoluteAnus]

How is a $200 change fee even remotely ok? What justification can be construed from this "fee". In hunting down shill postings like Mr Burgers who can only post defending , I find yet another post about the predatory practice that is this change fee.

Not only that but how the price difference in the ticket is additional several hundred dollars. No matter that you know there is no price difference by going right to the AA site via smart phone. How is that? This is outright gouging and people need to see it for what it is. We are not helpless sheep. Google "how to complain about airlines" and make a complaint to the NTSB. If you read this now do it now. Even if you haven't had this happen to you YET it will.

I question if we are seeing practices like this on the "user interface" of AA et al. what we are NOT seeing must be much worse.

Imagine if they have the audacity to boldly abuse the customers for maximum profit what other corners they must be cutting. I shudder. AA planes are old, really old. I hope they are using some of that ill gotten money to keep the planes flying safely, but just going by what I have experienced it probably isn't.