Hi Kirsty.
Thank you for your post,
We were disappointed to read that there was a delay to the delivery of your baggage up on arrival in the Philippines.
We wish to inform you that in accordance with the Interline Baggage Handling agreement, the airline who is the final carrier of the passenger takes full responsibility for the passenger claim, regardless of which airline is ultimately responsible for the mishandling.
This does not mean we are complacent about mishandled/damaged baggage. This system simply avoids confusion, duplication of tracing efforts and duplicate claims. As PAL carried you to your final destination, any claim would need to be made through them as per the Airline Industry Regulations.
We are sorry as we have not been able to provide you a more favorable response on this occasion.
Thank you again for writing.
Yours Sincerely,
*DP
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