Thank you. BA now refunded/compensated me, but the court case is still open to recover my £35 court fee for opening the case. They also failed to provide passenger rights as per Reg261/2004, ignored my written application to request it, and eventually, after I followed up on that, pointed me at their web-site and suggested I print my own copy of it. CAA responded vaguely, so I am following this up with them. And the matter was forwarded to our MP. Hope that some legitimate pressure could help BA (and possibly, CAA?) to improve.
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