Paid for preassigned seats.
We left Athens Greece on 01/08/2016 for London. Our flight was delayed by half an hour or so. When we arrived at Heathrow we circled the airport for additional 20 minutes. When we finally landed, we had missed our connecting flight to Boston. They offered us a 10-pound voucher to any restaurant at the airport. We had paid $64 extra per person for pre selecting our seats. This would guarantee we would be sitting together (One seat next to the window and the other on the aisle). They booked us on their next flight and gave us two aisle seats without reimbursing us for the extra cost of our old seats. They didn't offer us anything to make up for this inconvenience. Our regular tickets were premium economy. It would have made perfect sense to upgrade us to business class since they had plenty of empty seats
|