And it really is a disgrace and should be illegal. You pay for a service (bags or pre assigned seats) and when you dont get the extra service the answer is "well we didnt GURANTEE it so we are going to keep your money. I don't know og any other inductry that sells you something then refuses to refund your money when the item is not supplied.
I hope you paid the seat charges bt credit card as you should IMMEDIATELY dispute the chages with your credit card company.
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