No
What the customer asked for and expected was and should have recived after getting the assurance given:
The Airline should have treated this person like an un-accompanied minor.
The person should have been "Tagged" either electronically or with an actual tag.
Then when the wheel chair picked up the passenger for the flight change the Attendent Person would know Non-English Speaking, disability, destination, connecting flight # and does not need to speak Hindu or Japanese or....
If that is not the service available, don't reassure the customer that "she will be taken care of"
This is simply a case of a poorly trained booking agent or neglegent Airline Ground Staff.
Either way dispicable behaviour.
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