[davidbogolub]

"Write us a letter...", yeah, right.
I will not bother to recount any details about the number of cancellation and delays, including on international flights causing truly serious problems for me and for my overseas colleagues, or details about the endless stream of contemptuous shameless lies and misinformation pandered by your employees, or the mind-numbing deterioration in customer relations that characterize the "New American" especially since January.
I will confine myself to this latest bit of fiction. Back in Jan/Feb/March while I still sadly labored under the delusion that AAL still had some regard for its loyal top tier customers I wrote several EXPRESS MAIL and Certified, return receipt letters to multiple officials personally at AAL at their Amon Carter Drive offices in Dallas.
I did not receive the courtesy of even a single reply, this in despite of having enclosed addressed and postage pre-paid US Priority Mail envelopes!!
AAL could not send a signal less ambiguous. They have NO concern for customer relations. The casual, once-or-twice-yearly flyer does not write letters and pays the same for a ticket--a butt-in-a-seat is a butt-in-a-seat--no matter to the bottom line after all. So...AAL just no longer gives a hoot about customer service, and their single minded concern about "buts" is appropriate, no ifs, ands or (my) butt (in a seat). Any thoughts out there flyers?