deceptive tactics, beauraucracies, and false statements
United lost my luggage during my Seattle to Indianapolis trip in October 2006. Since I have traveled with United many times prior without any major incidents, I trusted that my luggage would be found and delivered. I contacted United several time within 2 days to follow up on the status. I was ensured that the bag was being tracked. I was encouraged to buy necessary items to attend business and personal functions. Since I had premier executive status with United for many years and the severe inconvenience I was placed under, I was informed that my reimbursement rate would be more than 50%, a company proposed standard.
After my return to Seattle, I have given up hope of ever seeing my belongings again. I filled out all the required claim forms. I received no communication from United about the status of my claim. When I informed United that I will seek legal advice, I received a letter stating that I did not complete necessary forms to help with the tracking process. On the contrary, I have a confirmation receipt from United stating that all information has been received. The United luggage agent at Seattle airport also confirmed that all documents were in place.
The cost of my luggage exceeds 4,000 dollars. I am not terribly concern about my economic costs. However, I am very disappointed with how United covered up their mistakes with deceptive tactics, beauraucracies, and false statements.
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