Continental's arrogance and disregard for customer rights
Continental charged a penalty fee of $150 for a date change of a buisness-first class ticket which cost over $4,500. This fee could not be offset against a refund I was owed which is only given in travel vouchers which expire after 12 months. I felt like a hostage, as I had to pay the penalty at checkin or be refused travel.
My call to Continental Customer Service 1-800-WECARE2 was answered that this was according to company policy and if I didn't like it I could always travel with other carriers. What ARROGANCE and disrespect for a business traveler!
I shall never fly Continental again and urge other business travelers to take their advice and use other carriers.
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