no excuse
sorry, but that's life. don't mean to sound hard or bitter, as i know that it it not the reps policy that was quoted to me; however, i think that the airline officials themselves don't care about their employees or they would give them something to work with, i.e., policies that will form brand loyalty, not cause hardship for their customers. we were more than willing to accept the schedule change that they had made.......why should i be penalized, however, for their error. they failed to make the appropriate change to the second segment of my trip. can't depart at 11 a.m. when the flight that i'm on doesn't land until 1 p.m.
|