PS: Response to complaint
I forgot to add that when I wrote an email to their customer service, it took them a month to respond. Their response was that the agent had actually done me a favor by not charging me the full amount and that the fees are posted on the website. Fair enough, but they didn't address the basic complaint that their fees are so much higher than anything else I've encountered and take advantage of the fact that once the customer is checking in, their options are limited.
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