Complaint: Check-in / Boarding horrible customer service
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  #4  
Old Sep 5, 2008, 7:26 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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Sometimes the time of check in is printed on the bagtag reciept. Check that to see exactly what time it was your wife checked in. I haven't flown AA in awhile so you'll have to forgive me if the info isn't there. Again if she was 50 minutes early, there's no reason she should have been denied boarding. Unless she arrived at the airport 50 minutes prior, but didn't get to the counter till well past check in.