There is no excuse for bad customer service, and this woman "sarah" should not have said that to you. I know that there are some agents (in any business) that will turn into a bully to get the customer to back down. Not good at all. See should have at least been polite about it.
However, I must say that you claim your son would have been arriving in the am and now is arriving 3 hours later. (11am vs. 2pm) And this ruins your entire Thanksgiving????? Be grateful your son can join you for this holiday. Who eats before 3 or 4 anyway on that day. I wonder how many families have had sons and daughters in the military that won't be with thier families, or how many will spend the holiday grieving the loss of a child killed in this war. If this ruins your whole Thanksgiving....how pathetic.. I feel really sorry for you.
Last edited by pattis; Sep 10, 2008 at 1:54 AM.
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