Rude and arrogant behaviour is service industry not acceptable
Looking back to never use f word, it was the best I ever done in public to have that word for the first time uttered from my mouth. That woman was the manager, how high could I get on the ground? I have no respect for Qantas when that woman exceeded her power she did not have by calling the security to ban me and my family (including 3 years old she knew because I have told her). That was the lowest act a customer service person could have done. Just beyond me. You ought to be in the scene to hear that woman talking to you with her eyes staring at you, fingers moving (gesture of you are naughty). Then you listened to her with your eyes and mouth wide opened, shocked and disbelief of unexpected answers from "Qantas", and your felt your chest expanded with anger and you felt like the world just collapsed on top of your head. You were made felt you wished you never have asked. You know when enough is enough and being an angel won't help. I was very unfortunate to meet this person. In my age of almost half a century, she was the rudest person I have ever experienced, I kept thinking maybe she was on medication that long overdue and I happened to come at the wrong time.
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