Shame on you Airhead for saying that we are not given proper training. I completely resent that. I don't know how you work, but I keep up to date on all the policies and procedures and if I don't know the specific answer I know where to find it. Maybe you should read N*SYSHOT more often or make your own star of references.
I have some coworkers who just come in and do their 8 and skate but I don't and I don't want to be grouped in with employees who do the bare minimum.
If you can't handle the computer technical side of it go to the bag room or stand out in front of the kiosks.
Why don't you give the people on here some real advice about how to handle situations rather than just referring them to complain complain complain.
Oh and butch cassidy....yeah let's oursource our call centres to nations that have even HIGHER wages! ESPECIALLY THE UK!
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