Complaint: Customer Service AA Ruins Thanksgiving and says "I dont care"
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  #4  
Old Sep 30, 2008, 11:53 PM
Eagleguy Eagleguy is offline
American Airlines Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2008
Posts: 44
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Any of us in the airline industry would say that getting there within 3 hours is actually pretty good...Yet I don't see why if seats in coach were available why not move it to the day before. Well that comes into the fare restrictions and whatnot. Next time go to the airport and talk to an actual agent. They would more apt to breaking the fare fules because you're standing in front of him/her rather than someone on the phone who can just hang up.