I am understanding you were attempting to change travel dates but were not able to get the date you wanted. Then finally did end up getting the date you wanted later on but had to pay for a change. What is it you're upset about?
I worked in HNL for many many years and I can tell you, the flights are full almost every stinkin' day. That is why you couldn't change from one day to another. As far as paying 200 dollars (100 per tkt) that is standard on all airlines to pay a fee if you change dates on most tickets. You have no complaint here whatsoever and any senators, etc. you are writing to are getting a good chuckle out of your letter. As did I.
As far as insensitive tkt agts, that may be true. After years of being crapped on by our company and expecting to smile while taking it, time has come to wipe the smile off and treat others as we are treated. I would love for someone like yourself to stand on my side of the counter for just 1 week. That is why I retired, people like yourself who complain about really nothing.
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