as far as your first complaint, thats TSA, they always want people to hurry, i dont know why. they have nothing to do with NW.
secondly, as far as the seats and the agents. most of the agents i have dealt with at nw are pretty good, and some aren't. dont let 1 pain in the butt who is having a bad day ruin your travel experience. now i agree that airplane seats aren't always comfortable. it sounds like you were seated coach. of course those seats aren't comfortable, now if you really want a bad experience with the worst service and seats, i recommed Turkish air or kuwait airways. NW is #1 compared to them.
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