I don't know how many times people will ask me to change their ticktets especially while I am working a flight. If the airlines did not charge a $100 penalty or change fee, then all fares on all flights would probably go up $200 due to the accumulative affect. When I tell the customer about the fee they usually change their mind. Can you imagine how many passengers out there would be changing their flights on a whim if the fee was nonexistent? That would eat up so much staff time that the airline would HAVE to increase fares to cover the labor costs.
Last edited by airhead; Oct 8, 2008 at 1:07 AM.
Reason: their to there
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