Thankfully my local management is really great. She cares for us as persons and makes sure we all get home safely at the end of the day.
A lot of our agents are jaded, especially in the hubs...That's unfortunate. However, at the end of the day that agent is a person and anyone can be rude and mean. Every single day I see the same Delta agent next to me be a COMPLETE witch to her passengers. There's an agent down at Northwest that I consistently avoid. There is also an American Airlines Customer Service Manager in Chicago that I absolutely despise. She was rude even to me as an employee. What idiot gave her that job?!
It's the service industry...I'm sure people at the Gap or S&S Tire have bad days too.
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