Cancellations are a pain for us all.
I am sorry to hear about your experience and I usually try to walk in the shoes of passengers to understand. It is very possible a school team of 14 decided to rebook. It happens. I see it all the time. I am glad you made it home safely. I am thankful for those in your family serving in the armed forces.
You should always be prepared for bad travel days. In the event of bad weather I can't do much but offer a discount hotel rate. Sometimes the hotel has complimentary food. Still, you should be prepared since you are far away from home. Good luck to you.
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