It's pretty harsh what's being done, and it looks like you're not getting a definitive answer. Technically if it's bereavement that is causing you guys to reschedule, you should be able to rebook if you have the funeral program, and have the change fee waived. (Not always the case) Also the tickets should be good for the one year of purchase. Best tip, sit down with the family, pick a day of rescheduling, then rebook that day, ensuring that the agent who does the rebooking agree with waiving the change fee, then locking it in. If that doesn't help, maybe the other agents here might have a solution, but good luck.
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