Complaint: Customer Service Security at its worst.
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Old Oct 22, 2008, 5:49 PM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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I think the bulk of your anger is misaddressed towards Delta, but should be more towards TSA, as this is literally their job to catch such instances. Agreed a red flag should have come up when you checked in with the Delta Agent and it showed you checked two bags, when infact you didn't, however it's the job of TSA to match person with boarding pass. So I think you should also reword this letter and send a copy to their supervisor as well.

Bribed?? Definition of bribe: "money or favor given or promised in order to influence the judgment or conduct of a person in a position of trust" well they definitely didn't influence your judgement, and it's not like they "offered" you the points, so it looks more they "gave" you 2,000 points as an apology. Please people let's stop using words out of context. Really.