Hi Judge thanks for your reply.
I am new to this site and have as you said posted to the wrong area. I did post to the "other airlines" section too though so hopefully that will be seen.
Strange thing is that Tiger Airways have never stated that they do not cover "protruding baggage parts", simply saying that I hadn't reported it to the desk staff. Which is my big gripe, as there were no staff to report such to anyway?? Perhaps this is another tactic to ensure less claims, no staff... no claims!!?
There response saying that they checked and that there were staff on the desks, at that time really angered me the most as basically they are saying that I was lying.
If they had gotten back to me and said that "protruding parts" aren't covered then I guess I would have had to "like it or lump it."
Yes as you say it's not right, small print like this, but I guess I have gotten my point across now and any potential Tiger Airlines passengers from here on can make sound judgement as to whether they feel they treat their passengers in a professional and ethical manner! And then as to whether they "risk it with Tiger Airways".
For the record, I'm extremely glad my problem is so small in comparison to many others on this site, as I said somewhere else the legislation needs to change for tighter monitoring of these airlines. They seem to be a law unto themselves.
Ps. This may give you a look at the real "Tiger Airways" ...scary!!
http://au.youtube.com/watch?v=gF3I6N5tqDA