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It would be nice if everything always worked out and the flights did not have to be overbooked though
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Lets be clear. The airline has already sold the seat once, and chooses to sell it again. They do not
have to overbook. They choose to overbook seats in order to increase their profits. They then treat their customers with contempt when they are upset.
How would you feel if you booked seats at a concert and the venue told you "many people book tickets and don't turn up", so unfortunately today they did turn up, so you will have to come back tomorrow and be on standby to get in to the concert? Would it be acceptable? What is special about airlines that they are able to justify this behaviour?