Neal nailed it. Somene said something like this before and it is so very true. I wish something like this could be stickied so all could see. The saying, "I'll never fly this airline again!", is said to all airlines. It really means a whole lot of nothing cuz first of all, it's not true. The second they need to fly again and that particular airline has the lowest fare, they'll show right back up again. And secondly if they did mean it, so did someone else at another airline who said the same thing and they switched too. No airline is probably losing customers, they're just transferring back and forth and the airlines know this and laughing as they collect your money.
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