Complaint: Check-in / Boarding Major Inconvenience caused by ticket agent
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  #4  
Old Nov 1, 2008, 4:55 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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curns, as stated already, you booked the ticket, then decided that it wasn't what you really wanted, and changed it. When you booked the ticket, it was clearly stated to you what the penalties would be if you decided later to change.

There is a reason why these penalties are in place. You might remember an airline called People Express. They didn't charge a change fee. So they would have people book flights, and not show up left and right. In fact, they would oversell their flights by 100%. If the plane held 150 people, then they would sell 300 seats. That's suicide to an airline, especially today. We have to know as far ahead as we can how many people to expect for a flight. That's also why seats are cheaper ahead of time.