[mikeng44]

To whom it may concern:

I (Michael Gogitidze) and my family flew AA on October 24, 27 under the names Michael Gogitidze, Natalia Filina (wife), Eugenia Lorret (sister), and Angelina IVANYUZHENKOV (niece), two out four tickets we had were first class seats. AA lost one of our bags for which we paid $65, I was nice about it, and didn't give anybody any hard time. I flew on November 7th 2008 from Miami International to JFK New York and asked the agent at the counter to waive the $15 fee for my bag on that day as a curtsey for losing our bag a week before; they refused, held me at the counter for two and a half hours, causing me to miss my flight. Eventually I was put on a different flight without my bag. My bag is still in Miami International Airport at a storage area. I would like my bag delivered to me in New York. I'm flying American Airlines again on November 14th and 18th. Eugenia Lorret and Angelina IVANYUZHENKOV also will be flying AA (maybe) back to New York. I spoke to a number of american airlines employees in order to get my bag back to me in New York, every single person I spoke to refused to help me, as a matter of fact they told me to choose a different air carrier next time I fly, some of them even hung up on me. Apparently we fly too often for you to care about it. Regardless of the fact who is right or wrong in this situation, I would like to have my bag delivered to me or I will choose a different company for my future flights. We fly frequently and have been using AA more then often.