Complaint: Canceled / Delayed / Overbooked My Plane Took Off Early!
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Old Oct 22, 2007, 10:20 AM
pplazano pplazano is offline
 
Join Date: Oct 2007
Posts: 1
Default My Plane Took Off Early!

I fly Alaska all the time. This took place on October 14 and is the first time it ever happened to me. My first flight from Seattle to Long Beach was delayed by fog. The gal at the counter issued me a boarding pass with a new time of 4:30. The "boarding time" was 3:45. I got to the gate at 3:30 and discovered my plane had already left! They explained that they were "catching up" due to the fog. They were very prompt and polite to get me on another flight.

Anyone out there know if this is procedure? And, how was I supposed to know this was going to occur?

Thanks!